Messaging transparency
SMS Consent & Program Information
Ascend Labs uses +1 (833) 697-1600 for optional customer-care and marketing text messages. The two programs have separate opt-in methods, and marketing consent is never required to make a purchase.
Marketing texts — optional website opt-in
At checkout, customers may voluntarily select the unchecked box shown below. It appears directly beneath the mobile-number field and does not affect checkout when left unchecked.
This example documents the checkout disclosure and does not enroll visitors from this page. Consent is recorded only when a customer actively selects the live checkout box and submits the checkout.
Customer-care texts — verbal opt-in
Customer-care texts are used only after a customer contacts Ascend Labs for help. Before continuing the support conversation by text, our representative asks:
“Would you like Ascend Labs Support to text you about this support request? Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Our SMS Terms are at theascendlabs.com/terms and our Privacy Policy is at theascendlabs.com/privacy.”
Texting begins only after the customer says yes. The representative records the consent source and time with the support request.
Frequency, charges, help, and opt-out
- Message frequency varies.
- Message and data rates may apply.
- Reply HELP for help or call +1 (833) 697-1600.
- Reply STOP at any time to opt out.
- Marketing consent is not a condition of purchase.
Questions? Email support@theascendlabs.com.